Guidelines for Law Enforcement Authorities

Last modified: August 25, 2020

We provide the following operational guidelines for law enforcement officials seeking information from Ruddy and its subsidiaries. We may change these guidelines without notice. 

In some cases, law enforcement may find that a user or Ruddy business partner who has filed a complaint can directly provide the best evidence. We might send an order receipt by email immediately after each order. These receipts have detailed information about the order including the date, time, pickup locations, order breakdown, method of payment, and the names of the user and the business partner. Users and business partners can access order receipts and invoices for past orders in the Ruddy app or their online account.

About Ruddy

Ruddy is a technology company with a proprietary technology application (the “App”) that provides on-demand lead generation and related services. The App connects consumers with restaurants through its marketplace. Restaurants provide their menu and products to consumers through our platform. Ruddy has expanded the App to enable users to keep track of their food consumption and the related nutritional intake. You can find up-to-date information about Ruddy’s services on our website and mobile app. 

Business Records

We store and maintain information as described in our Privacy Statements and Terms of Use. This includes information contained in order receipts available to users and business partners who use Ruddy. When users sign up and use the service, certain information is obtained and maintained in the ordinary course of using the service. This may include a phone number, email address, name, account start and end date, registration IP address, status, rating, payment method, customer service communications, nutritional intakes regarding the consumed dishes and photo. When business partners sign up to use Ruddy we may have additional information including their menu, the nutritional information of their menu and address.

Preservation of Records

Upon receipt of a formal written request by email to hello@ruddy.app, we will work to preserve records in connection with official criminal investigations for 90 days. Law enforcement may extend a preservation request, once, for an additional 90 days. We do not maintain preserved materials unless we receive an extension request or legal process.

Legal Process Requirements

We will provide responsive records in accordance with our terms, policies, and applicable law. Some general principles are set forth here, but may not apply in every case.

Ruddy (Vredelaan 3, 1081 Koekelberg, Belgium) and Ruddy OÜ (Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115, Estonia) are the data controllers for the personal data collected in connection with use of Ruddy’s services in the European Economic Area and the United Kingdom.

Emergency and Exigent Requests

We have a process for evaluating requests on an emergency or exigent basis where there is an emergency or exigency that involves protecting a user, business partner, or third party who has been physically harmed, or stopping illegal activity that poses an immediate threat of physical harm, or in cases of verifiable time-sensitive investigations. Requestors must submit an Emergency Request Form (which can be requested through hello@ruddy.app) that describes in detail the nature of the emergency or urgency, including details about the nature of the alleged actual or threatened physical harm or exigency, and we review these requests on a case-by-case basis. We may provide responsive information when we have a good faith belief that doing so may protect users, business partners, others, Ruddy, or otherwise assist with an exigent investigation. Once the emergency or exigency has passed, we require law enforcement to follow up with the appropriate legal process. Notwithstanding, we may require law enforcement to obtain appropriate legal process for any initial or additional disclosure. To facilitate our review, law enforcement should provide as much detail about the incident or emergency as possible.

Form of Request

Authorized law enforcement using an official government domain may send legal process to hello@ruddy.app. We accept courtesy copies through hello@ruddy.app as a convenience but reserve all rights and objections, such as for lack of jurisdiction or improper service. Law enforcement should take into account applicable privacy and data protection requirements, such as proportionality and subsidiarity, and at a minimum include in their request:

  • Clear grounds for the legal basis for the request;
  • Detailed specifics on the information sought and how this particular information may benefit the investigation. We will be unable to process overly broad or vague requests that do not identify the information sought with particularity; and
  • The name of the issuing authority, badge/ID number of the responsible agent or officer, an email address from a law-enforcement domain, and a direct contact number for the responsible agent or officer.

Notice of Requests

We may notify users and business partners of law enforcement requests for their information before disclosure of any personal data.